| GENERAL CONDITIONS OF USE OF THE LOYALTY PROGRAM
“CLUB CLARINS”
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| 1. | SUBJECT |
| 1.1. | The "CLUB CLARINS " Loyalty Program is offered by CLARINS HONG KONG AND MACAU, whose registered office is located at Unit 3301, Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Hong Kong. |
| 1.2. | The purpose of the "CLUB CLARINS" Loyalty Program is to allow its Members ("Members") to benefit from specific advantages and services by accumulating points in authorized physical or virtual points of sale of the CLARINS selective distribution network eligible for the operation in Hong Kong and Macau (the “Territory”), when purchasing CLARINS brand products (the "Products") in a store or on the CLARINS website as identified below or with non-purchase related mechanics specified thereafter. |
| 1.3. | It is specified that the following physical point of sale are eligible for the operation:
It is specified that the following website are eligible for the operation:
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| 1.4. | The eligible points of sale for the operation may be updated by CLARINS at any time. The list of eligible points of sale will be regularly updated. |
| 1.5. | It is specified that any purchase made in another point of sale than those mentioned above are not eligible for this operation. |
| 1.6. | These terms and conditions, to which the applicant has had prior access before joining the Loyalty Program, are deemed to be approved without restriction by the Member upon joining the "CLUB CLARINS" Loyalty Program. |
| 2. | MEMBERSHIP ELIGIBILITY |
| 2.1. | The CLUB CLARINS Loyalty Program is offered at the sole discretion of CLARINS. The Program is available to individuals for their personal use only and is limited to one account per individual. Corporations, associations or other groups may not participate in the Program. Individuals who are of legal age and who provide and maintain a valid email address are eligible to become Members. No purchase is necessary to join the Program. CLARINS may refuse to validate a CLUB CLARINS Membership for any reason. |
| 2.2. | By joining the Program and becoming a Program Member, the applicant agrees that he/she has read, understood and agreed to be bound by these Conditions of use and by any changes or modifications CLARINS may make. The applicant should review these Conditions and the related policies and FAQs frequently as they may change from time to time. These Conditions do not alter in any way the terms or conditions of any other agreement the applicant may have with CLARINS, including any agreement for products or services. The Program is void where prohibited by law. |
| 3. | PROGRAM ENROLLMENT |
| 3.1. | On the Website:
Eligible individuals may enroll in the Program by visiting the Website and following the Program prompts to register to the Program. The applicant must have a personal account on the Website and give his/her consent to become a member of "CLUB CLARINS". - If the applicant does not have a personal account and wishes to become a Member, he/she must fill out the registration form on the Website and then check the consent box of Email and SMS optin “I want to receive news, personalized offers and previews from Clarins”. - If the applicant already has a personal account and wishes to become a Member, he/she must connect to it on the Website select the heading “LOG IN / Create Account” and then fill up the registration form to become a member. |
| 3.2. | In participating CLARINS boutiques or CLARINS stands in department stores: Eligible individuals may enroll in the Program by requesting it directly to the Beauty Consultant. |
| 3.3. | By doing the request to CLARINS Customer Service by completing the contact form available on the Website or by calling (852) 3001 5772 from Monday to Friday from 10am to 7pm. |
| 3.4. | Whether the program enrollment is made on the Website in participating CLARINS boutiques or CLARINS stands in department stores or with CLARINS customer care, in order to benefit from the advantages of the "CLUB CLARINS” Loyalty Program, the applicant is invited to communicate the following personal data: “first name”, “last name” and “valid e-mail address” or “phone number”. |
| 3.5. | The Member guarantees the accuracy of all information provided throughout the Membership. Any inaccuracy could impact the proper processing of the Member's benefits for which CLARINS cannot be held responsible. CLARINS reserves the right to request at any time the presentation of any document confirming the identity of the person wishing to subscribe or having subscribed to the "CLUB CLARINS" Loyalty Program to be proven, notably in the case of homonymy. |
| 3.6. | Any change must be notified as soon as possible by the Member from his/her personal account on the Website under the headings “LOG IN” or to the Beauty Consultant in the physical points of sale eligible for the operation (CLARINS Boutiques, CLARINS stands in department stores) or to CLARINS Customer Service by completing the contact form available on the Website or by calling (852) 3001 5772 from Monday to Friday from 10am to 7pm. |
| 3.7. | The Program is effective from the moment CLARINS validates the Membership form on the Website or in the physical point of sale eligible for the operation. This Membership is nominative, personal and reserved for individuals for their own non-professional use. Each client can only subscribe to one Membership and can only have one account in his/her name. If CLARINS finds that a person has more than one Loyalty account, CLARINS reserves the right to terminate the Member’s account in case of suspiscion of abuse to override the potential capping CLARINS may put in place and indicated in the GENERAL CONDITIONS OF USE OF THE LOYALTY PROGRAM to prevent fraud, which will result in the deletion of all points accumulated and benefits. If CLARINS finds that a person has more than one Loyalty account with no suspicious usage from the Member, CLARINS reserves the right to merge the 2 accounts, which will result in the merge of all points accumulated & associated benefits. |
| 3.8. | CLARINS reserves the right to refuse or terminate the Membership of any person who does not meet the conditions defined in the present General Conditions of Use of the Program. |
| 3.9. | In accordance with the legal provisions in force, the CLUB CLARINS Membership rules for joining the Program are valid for an unlimited period of time as soon as the member registers to the CLUB CLARINS program. The Member is however entitled to stop participating in the Program at any time by notifying CLARINS Customer Service of his/her decision to close his/her account by completing the contact form available on the Website or by calling (852) 3001 5772 from Monday to Friday from 10am to 7pm. |
| 3.10. | When an account is closed, the points counter is reset to zero and the unused points, benefits and rewards not yet delivered or issued are definitively lost, even in the event of a new subscription by the Member. |
| 3.11. | If a Member is inactive for a period of 3 years from the account creation date, his/her account will be closed and associated data will be deleted in accordance with CLARINS Privacy Policy. |
| 4. | HOW THE “CLUB CLARINS” LOYALTY PROGRAM WORKS |
| 4.1. | Cumulative points
The Member earns points that determine which rewards he/she can redeem and his/her status level. |
| 4.1.1 | Points earned on the spent amount
- Members earn points based on the spent amount, including any purchase of productsthat they can redeem for complimentary products vouchers and other rewards available, in the CLARINS online rewards catalogue accessible on the Website by selecting the heading “LOG IN” and then by selecting the heading “Choose My Rewards” or in points of sale to redeem for complimentary products, services and other rewards available . The points earned also enable the Member to reach different levels of status with associated status benefits. Rewards and status benefits evolve over time and may be available on a limited basis, so the Member has to check the latest offerings on the Website. CLARINS also communicates on the Program benefits and promotions through Email & FAQs accessible here : https://www.clarins.com.hk/en/club-clarins/ . The modalities applicable to the calculation of points are as follows: - 1 HKD/MOP spent on the purchase of a Product in list of eligible points of sale = 1 CLUB CLARINS point earned for Tier 0 and Tier 1 while 1HKD/MOP spent on the purchase of a Product in list of eligible points of POS = 1.5 CLUB CLARINS points earned for Tier 2 . This modality is subject to the following list of exceptions . Qualifying purchases made in stores of certain authorized retailers in the Hong Kong and Macau, and/or through Clarins website are eligible for the Program. - Shipping costs are excluded from the points calculation. - Taxes are excluded from the points calculation. Points earned on the spent amount in CLARINS' own network: For purchases made in CLARINS Boutiques and CLARINS Stands in department stores, all points earned after the purchase the Member can immediately redeem them. For purchases made in CLARINS Website, all points earns are pending for 5 days after the purchase date before the Member can redeem them. However, the points earned are automatically credited with the status “pending” without the Member having to complete any other formalities. Points related to a purchase that has been refunded or returned will be cancelled and deducted from the Member's Loyalty account. The Member may consult his or her points balance at any time by logging into his or her personal account on the Website under the heading “My Points Recap” , it being specified that the online counters are not updated in real time. The Member may also be informed of his/ her points balance at any time in CLARINS Boutiques or CLARINS Stands in department stores by asking directly to his or her Beauty Consultant who will process the request. |
| 4.1.2. | In addition to purchases, the Member may also earn points in the following ways:
New Members who enroll in the Loyalty Program will receive a bonus point of 100 points. No order is required to receive the bonus points. To earn points, as detailed in article 3.1 , eligible individuals may enroll in the Program by visiting the Website and following the Program prompts to register to the Program (the applicant must have a personal account on the Website and give his/her consent to become a Member of "CLUB CLARINS") or by requesting it directly to the Beauty Consultant in participating [CLARINS boutiques or CLARINS stands in department stores]. The points earned are automatically credited to the Member’s account. The Member can enjoy bonus points under the following circumstances: |
| 4.1.3. | The Member may also beneficiate from special operations dedicated to CLUB CLARINS during specific marketing operations that are not listed in the list 4.1.2. Those animations are to the sole discretion of CLARINS. It is advised to the CLUB CLARINS Member to register to the CLARINS newsletter as qualifying Members will receive email invitations when the special operations are available if they have not opted-out of receiving Program emails |
| 4.1.4. | The number of points, if any, awarded for each action is determined by CLARINS in its sole but reasonable discretion and in all cases subject to a maximum number of points earned for each action per year |
| 4.1.5. | In the event of a dispute over the number of points accumulated, only the information contained in the CLARINS database will be considered authentic. |
| 4.1.6. | Points will be added on a single counter within the Member’s account. |
| 4.1.7. | All Points are valid for 12 months after the last declared purchase date of the Member. The Member may use his/her points at any time before they expire. Points collected with non-purchase related mechanics will be also valid for 12 months after the last declared purchase and no validity extension can be requested for by the Member. . For example, if the Member placed his/her last purchase on March 15, 2022, and earns points thanks to a non-purchase related mechanic such as Profile completion mechanic, on November 1, 2022, the totality of his/her points will expire on March 31, 2023. |
| 4.1.8. | In order for the Member’s purchases & brand activities to qualify for the Program, the Member must be enrolled in the Program and either (1) for purchases, be logged into his/her online account or his/her account linked to the purchase at the time of purchase or when submitting his/her qualifying receipt(s) from an authorized retailer ; or (2) for non-purchase related points - provide his/her Program Member identification (that is, the email address the Member registered under the Program) when (a) purchasing on the Website.. However, if the Membership in the Program is terminated for any reason and the Member enrolls in a new Program account, any purchases made prior to the date the Member enrolls in a new Program account do not qualify for points. |
| 4.1.9. | Members will not receive points or benefits from purchases made at airport store locations or from purchases made at non-authorized retailers. Purchases made in retail stores outside of the Territory are not eligible for the Program. |
| 4.1.10. | Points have no monetary value, cannot be exchanged and can only be used within the CLARINS CLUB Loyalty Program. |
| 4.2. | STATUS |
| 4.2.1. | The Program is a status-based Program determined by the number of points a Member has earned within a rolling 12-months basis on eligible purchases and through qualifying activities, beginning on the date when the Member enrolls or reaches a new status. There are [3] status with associated benefits:
- Status 0: Red: 0 to 2999 points
- Status 1: Silver : 3000 to 14999 points
- Status 2: Platinum : 15,000 points or above
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| 4.2.2. | When the Member joins the Program, the Member will be automatically eligible for Status 0, Red and associated benefits. Once the Member earns at least 3,000 points during the 12 months following obtaining this status, the Member will be automatically moved up to Status 1, Silver. If the Member earns 15,000 points or more in his/her first year or earlier, the Member will qualify for Status 2, Platinum. |
| 4.2.3. | Status 0 is valid for an undetermined period of time unless a higher status is reached. Status 1 and 2 are valid for 12 months from when the Member first qualifies for those status. After that, the Member will need to have earned enough points within a rolling 12-months basis on eligible purchases and through qualifying activities for that status again to renew. Otherwise, the Member will be in the status that corresponds to the number of points earned. For example, if the Member is in Status 2, Platinum, starting November 1, 2024, the Member will maintain Platinum status until October 31, 2025. If the Member earns 15,000 points during this timeframe, CLARINS will renew the Member’s Status 2 Platinum for another 12 months. If the Member earn less points, the Member will become a Status 1 Silver Member starting November 1, 2025 for another 12 months’ timeframe or until the Member earns enough points to upgrade to another status. |
| 4.2.4. | When the Member uses his/her points for rewards, his/her Status level will not change as the status is determined by the number of points a Member has earned within a rolling 12-months basis on eligible purchases and through qualifying activities. |
| 4.3 | REWARDS AND BENEFITS OF THE PROGRAM |
| 4.3.1. | When the Member reaches a reward level, he/she can choose to use his/her points to benefit from the rewards offered (the points used will be deducted from the Member's balance) or to continue to accumulate points to reach the next level. |
| 4.3.2. | If the Member chooses to use his/her Loyalty points for rewards, he/she can redeem his/her Loyalty points and obtain a reward on the Website and in CLARINS Boutiques or CLARINS Stands in department stores. |
| 4.3.4. | To redeem rewards the Member must have accumulated the minimum number of points as established by CLARINS for a particular benefit.
The Member can redeem his/ her cumulated points for rewards at maximum 200,000 points par fiscal year and per Member. |
| 4.3.5. | The selection of reward for each tier level can be viewed on the Website and is accessible from a personal account in the headings “MY CLUB CLARINS / Choose my rewards” and can update at any moment the selection of rewards. Rewards can be of different nature:
- Products - CLARINS vouchers applicable on the Website - CLARINS vouchers for CLARINS Spa treatments applicable in a CLARINS Boutique or CLARINS Stands in department stores |
| 4.3.6. | On the Website, the Member can redeem his/her point for products and CLARINS vouchers applicable on the Website:
For CLARINS Boutiques or CLARINS Stands in department stores, the Member can redeem his/her point for products and CLARINS vouchers for CLARINS Spa treatments . The Member makes his or her choice directly to his or her Beauty Consultant who will process the request. The Member receives the Spa treatment service immediately in person when it is requested in a CLARINS Boutique or CLARINS Stands in department stores. |
| 4.3.7. | Qualifying Members may receive email invitations when a new reward level is reached. |
| 4.4 | OTHER SPECIFICATIONS OF THE PROGRAM TERMS AND CONDITIONS |
| 4.4.1. | Offers and rewards are available while supplies last and substitutions made by CLARINS in its sole discretion may occur. If the online order is not completed for any reason, any offers or rewards will be removed from the shopping basket and may no longer be available. The Member is not required to redeem his/her accumulated rewards and/or benefits. Depending on the availability of a particular reward, CLARINS may be unable to reship offers or rewards if they arrive damaged, if the Member received the wrong one, or if one is missing. In these cases, the Member should contact CLARINS customer service by completing the contact form available on the Website or by calling (852) 3001 5772 from Monday to Friday from 10am-7pm. |
| 4.4.2. | Neither accounts nor Program rewards, benefits and/or points may be transferred, shared or combined. Only the Member paying for the products may accumulate rewards, benefits and/or points. CLARINS reserves the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time. |
| 4.4.3. | Rewards, benefits and points earned through the Program have no cash value, are non-transferable (except as expressly provided in these General Conditions of Use). Purchase balances and/or points credited to the Program account will be decreased or reversed, as applicable, if part or all of a purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these General Conditions of Use. The sale, barter, transfer (except as expressly provided in these Terms), or assignment of any rewards or benefits offered through the Program, other than by CLARINS, is expressly prohibited. |
| 4.4.4 | Rewards cannot be exchanged or returned for points, another product or service or a monetary refund. |
| 4.4.5. | The Member may not sell or resell any of the products, services, or samples purchases or otherwise received from CLARINS. CLARINS reserves the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to the Member that CLARINS believes, in its sole discretion, may result in the violation of our General Conditions of Use. |
| 4.4.6. | CLARINS is not responsible for rewards, benefits and/or points lost or redeemed due to fraudulent activity by the Member or any third party. |
| 4.4.7. | CLARINS reserves the right to change Program benefits, how the Member earns points and reaches each Program tier and how CLARINS evaluates and rewards the eligible purchases and/or other Program activity. CLARINS reserves its right to place limits on the number of purchases or activities that are eligible for the Program and/or for any given tier, the number or types of rewards or benefits the Member may receive or earn in any given tier, in a given time period or for the duration of the Program, and/or any combination thereof. |
| 4.4.8. | If the Member has concerns that a purchase or other activity was not properly applied, the Member should contact CLARINS Customer Service by completing the contact form available on the Website or by calling (852) 3001 5772 from Monday to Friday from 10am – 7pm. The email of the Member must specify his/her name and email address associated with the Program, the date of the Program activity, and the issue(s) encountered. This email must be sent no more than forty-five (45) days after the date the purchase or other Program activity took place. CLARINS is not responsible for late notifications about purchases or other Program activities not being credited to an account. |
| 5. | PROGRAM AND MARKETING COMMUNICATIONS |
| 5.1. | By enrolling in the Program, the Member may receive privileged communications strictly related to his/her membership] ('Program communications') by email, mail and/or SMS according to his/her communication preferences, as follows:
These Program communications will be sent regardless of whether the Member has opted-in to CLARINS marketing communications. If the Member does not want to receive Program communications, he/she will have to unregister from the Program. |
| 5.2. | In order to receive CLARINS marketing communications ('Marketing communications'), the Member must log in to his/her account and give his/her consent by ticking the checkbox "I agree to my data being used to provide me with personalized offers from CLARINS, including on social networks and other websites" and selecting Email, mail and/or SMS. The Member can opt-out at any time from Marketing communications, by logging into his/her account, by following the link "unsubscribe" contained in each emails or by calling to CLARINS Customer Service at (852) 3001 5772 from Monday to Friday from 10am – 7pm.. |
| 6. | TERMINATION AND MODIFICATION |
| 6.1. | The Program and its benefits are offered at CLARINS’ sole discretion. CLARINS may cancel, modify, restrict or terminate these General Conditions of Use, the FAQs and/or the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits. |
| 6.2. | To keep his/her account active the Member must log in to his/her Program account or make a purchase within 36 months. |
| 6.3. | Any suspected abuse of the Program, failure to follow any General Conditions of Use, Membership inactivity for more than 36 months (as described in 6.2), illegal activity, fraud, misrepresentation or other conduct inconsistent with these General Conditions of Use and/or detrimental to CLARINS or CLARINS’ interests, including without limitation, any suspected illegal, fraudulent other unauthorized use of any Program rewards, points, cards, credits, vouchers, coupons and/or certificates, may result in the revocation of the Membership and make the Member ineligible for further participation in the Program. If the Membership is revoked, any rewards or benefits in the account of the Member will automatically expire and the access to the Program and features will automatically terminate. |
| 6.4. | If the Member decides to no longer be a part of the Program, the Member may cancel his/her Membership at any time by contacting CLARINS Customer Service by completing the contact form available on the Website or by calling (852) 3001 5772 from Monday to Friday from 10am – 7pm, or in CLARINS Boutiques or CLARINS stands in department stores by requesting to opt out to the Beauty Consultant who will process the request.. If the Member cancels his/her Membership, he/she will lose all accumulated points, benefits and tier status. |
| 6.5. | Cancellation of the Membership in the Program is the Member’s sole remedy. CLARINS has no other obligation, liability, or responsibility. |
| 7. | PERSONAL DATA |
| 7.1. | This Privacy Policy is applicable to all the services offered by, and the website www.clarins.com.hk operated by, the company CLARINS Limited, whose registered office is located at Unit 3301, Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Hong Kong, is responsible for the processing of personal data for the "CLUB CLARINS" Loyalty Program. |
| 7.2. | The information collected within the framework of the "CLUB CLARINS" Loyalty Program on the Website or by the CLARINS Customer Service by completing the contact form available on the Website or by calling (852) 3001 5772 from Monday to Friday from 10am – 7pm and/or their activity in the Program, is processed electronically in order to process the Member's requests, to allow him/her to benefit from the advantages of the "CLUB CLARINS" Loyalty Program, to send offers, news and personalized advertisements according to his/her previous purchases and/or interests and to carry out statistics and studies. |
| 7.3. | This information is kept by CLARINS for no longer than is necessary for the purposes for which it was collected. In any event, this information is deleted once the Member has not made a purchase or clicked on a hyperlink contained in an e-mail sent by CLARINS for a period of 3 years. |
| 7.4. | In accordance with the regulations in force, the Member has a right of access, rectification, deletion and portability of the information concerning him or her, as well as a right of opposition and limitation of processing. They may also formulate directives concerning the conservation, deletion and communication of their personal data after their death. In order to exercise these rights, the Member must send his or her request after justifying her/his identity to the following e-mail address: customercare@hk.clarins.com . The Member may also lodge a complaint with the competent supervisory authority in charge of data protection or lodge a legal appeal if his or her data is misused. |
| 7.5. | To learn more about CLARINS’ privacy policy, the Member is invited to consult the Privacy Policy. |
| 8. | RESPONSIBILITY |
| 8.1. | CLARINS is exonerated from all responsibility for any consequence, direct or indirect, of any anomalies or malfunctions of the "CLUB CLARINS" Loyalty Program, regardless of their cause. In the event of malfunction or anomalies, CLARINS undertakes to maintain the benefit of the Member's accumulation of points and/or minutes or an equivalence. |
| 8.2. | The Member declares that he/she is fully aware of the intrinsic characteristics of the Internet and in particular of the fact that the transmission of data on the Internet is only relatively reliable, as the data circulates on heterogeneous networks, with diverse characteristics and capacities, which are sometimes saturated at certain times of the day and which can have an impact on download times or accessibility to data, and that the Internet is an open network, that consequently, the information it carries is not protected against the risks of detour, intrusion into its system, piracy of the data, Programs and files of its system, contamination by computer viruses, and that it is up to him/her to take all the appropriate measures so as to protect the data, files or Programs stored in its system against contamination by viruses as well as attempts at intrusion in its system. |
| 8.3. | Any breach by the Member or a third party acting on behalf of the Member, of these General Conditions of Use, any abusive or fraudulent use of the benefits it provides, any falsification of information communicated to CLARINS as well as any behavior by the Member that is detrimental to the interests of CLARINS will automatically result in the Member's deregistration from the Program. The Member is informed that the service providers involved in the Program have their own solutions for analyzing, detecting, and reporting anomalous or inconsistent actions. If necessary, access to a member’s space may be suspended or cancelled. The cancellation or termination of an account will result in the loss of the rights attached to the Membership, in particular the balance of points and/or minutes, without the Member or any third party or rightful claimant being able to claim any compensation. |
| 9. | PARTIAL INVALIDITY - MODIFICATION OF THE GENERAL CONDITIONS OF USE
If one or more provisions of these General Conditions of Use are found to be unlawful or invalid, such invalidity shall not render the remaining provisions of these General Conditions of Use invalid. CLARINS reserves the right to adapt or modify these General Conditions of Use at any time and without prior notice, such adaptations or modifications being applicable to any use of the Loyalty Program, subsequent to such adaptations or modifications. |
| 10. | DISPUTES - APPLICABLE LAW - COMPETENT JURISDICTION
The present General Conditions of Use are subject to the application of the Territory’s law. Any dispute arising from the interpretation or execution of these General Conditions of Use and its consequences will be brought before the competent courts. |
| 11. | MEDIATION |
| 11.1. | The Member is informed of the possibility of having recourse to consumer mediation for any disputes that may arise concerning the use of the Program. Referral to the mediator is only possible if the Member has already contacted CLARINS Customer Service and has not obtained an answer or satisfaction to his/her complaint. |
