Help

Shopping | Payments Options

Clarins.com.hk accepts these Credit cards and online payment methods:

• American Express
• Visa
• MasterCard
• JCB
• Paypal
  
  When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment will be processed.

Important information:

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criteria.

Shopping | How do I pay using the 3-D Secure process?

Visa, MasterCard and Maestro payments will be processed through the 3-D Secure protocol (called MasterCard SecureCode and Verified by Visa).

3-D Secure is a service that password-protects your credit card details, to give added security when you shop online. They allow you to create a password (or SecureCode™) that is known only by you, to use every time you use your credit card online.

To register for 3-D Secure all you need to do is follow the instructions next time you place an order with us. Alternatively, you can sign up by contacting the bank that issued your credit card directly.

You'll be asked to come up with a password (also known as a SecureCode) for your credit card. You only need to do this once, then whenever you use the card online you will be asked to enter the password when you check out. If you have already registered, you will be prompted to enter your SecureCode when you place an order.

Shopping | How do I pay using the Amercian Express SafeKey process?

American Express payments will be processed through American Express SafeKey.

American Express SafeKey is an authentication service which helps prevent unauthorized use of your American Express® Card online by confirming your identity with additional verification information. You may be asked to provide a dynamic One-time Code (OTC) that you receive by email or at your mobile number for transactions you make with participating online merchants.

When you enter your Card number for payment, a SafeKey window will appear automatically. You will be prompted to enter some additional information for verification purposes, which may include an OTC, which will be sent to the mobile number and/or email address on file for that account. Once you enter the information requested and it is verified, your online transaction will be processed. In some instances, you may be prompted to enter the three-digit number on the back of your Card (3CSC), an OTC, or both the 3CSC and OTC. After the OTC is sent to you, it is valid for 10 minutes. If you do not enter the OTC and complete your transaction during the 10 minutes, you will need to restart the transaction by placing the order again on Clarins.com.