Dear Customer,
We are here to inform you about a recent hacking incident on a software we used to manage our customer database. We took remedial actions promptly once we found out and implemented security patches designed to prevent such an attack from occurring again. We confirmed that no personal data including passwords, credit card and payment details have been exposed as a result of the attack. To be cautious, we recommend you change your password on our website and treat all unsolicited calls, emails and SMS with caution. Should you need further assistance, please contact our customer care department at 30015772 or at wecare@hk.clarins.com between 10:00a.m. – 7:00p.m., Monday to Friday. We wish you a healthy year of the Tiger.
Clarins Hong Kong
We are here to inform you about a recent hacking incident on a software we used to manage our customer database. We took remedial actions promptly once we found out and implemented security patches designed to prevent such an attack from occurring again. We confirmed that no personal data including passwords, credit card and payment details have been exposed as a result of the attack. To be cautious, we recommend you change your password on our website and treat all unsolicited calls, emails and SMS with caution. Should you need further assistance, please contact our customer care department at 30015772 or at wecare@hk.clarins.com between 10:00a.m. – 7:00p.m., Monday to Friday. We wish you a healthy year of the Tiger.
Clarins Hong Kong
